It's the attention to detail that makes it work.

We build and run tailored recruitment processes that create a positive experience for the candidate and a decisive performance edge for the employer. Vendor independence and a commitment to best practice mean that we provide exactly what you need to meet your challenges and priorities. Whether it's a competency-based assessment centre, a process audit or a concentrated burst of telephone interviewing, we deliver the goods with minimum fuss and maximum effectiveness.

Reinforcing the Brand

We are your silent, seamless partner. When we are working for you, we are you.

Employer branding is never just a matter of graphic design or public profile. This is about shaping the total experience that you provide for the people you might want to hire. It's about accessible application forms and prompt communication with candidates. It's about treating people well at every contact point from initial application to offer management or regret letter. It's about unswervingly fair treatment and consistently good decision about people.

If we work with you, we become you. Your values as an organisation will inform everything we do. Our ambition is that all the candidates we handle on your behalf will feel good about you as an employer, even if you don't hire them. Because if they're not going to be your colleagues, they could still be your customers.

Process Outsourcing

We understand the challenges associated with outsourcing recruitment processes and we can help you proceed at a pace that suits you and works for you.

Is it possible to harness the cost, speed and performance benefits of outsourcing without sacrificing your relationship and reputation with candidates? We know it is – and we can prove it. We are the silent partner to many of the world's most demanding and discerning recruiters. We help employers to secure the talent they need by managing the delivery and maximising the performance of their recruitment processes.

Our resourcing business combines scientific principles, objective methods and absolute professionalism to deliver maximum value and peace of mind. We give you the sense of control that goes with confidence in the decisions you make and ownership of the relationship with candidates. While service level agreements are essential in measuring the tangible outputs of a project, it remains difficult to put a value on the chemistry between people working together. But when you are outsourcing something as important as recruitment, 'how it feels' can matter a great deal.

Flexible Fulfilment

Some employers delegate the entire process to us, while others call us in for a specific challenge or process stage. It's whatever you need, when and where you need it.

We can provide both tactical and strategic consultancy support across all stages of the recruitment lifecycle: we can manage your existing process, or we can scope, design, launch and run and entirely new workflow, all the way through to smooth-running Business As Usual.

ATS Management

Vendor-neutral advice and consultancy that helps you select a new applicant tracking system or get more out of your existing technology.

Applicant Tracking Systems do what they say on the tin – or rather they should do. They can take the administrative drudgery out of volume recruitment, they support a high-quality candidate experience and they should also provide the management information that puts you in the driving seat of the recruitment process. As with many computer systems, the reality sometimes falls short of the promise, but this can often be traced back to inadequate user training or faulty configuration. There are many proprietary systems on the market and we work with all of them. We are vendor-neutral which means we can work with whatever you have: we have particular expertise in tuning systems to help you get the most out of available technology. If you need a new system, we are happy to help you define your needs and specify the best solution.

Talent Banking

New-era recruitment processes put you in the driving seat; we'll show you how to move from reactive and expensive fire-fighting to a pipeline recruitment model.

Many employers are now questioning their reliance on third-party recruiters, because there are so many conflicts of interest infecting the relationship. Recruitment consultants benefit from high turnover and salary inflation. They own the relationship with talent and they protect access to that talent. Direct recruitment New-era recruitment processes put you in the driving seat; we'll show you how to move from reactive and expensive fire-fighting to a pipeline recruitment model.

Our Recruitment Services Centre

Our flexible resourcing service centres (RSCs) can scale up capacity overnight, while maintaining absolute quality and professionalism.

The RSC is based at our own 150-seat office based in Colchester. Flexible yet robust, we can scale up capacity overnight to match peaks and spikes in process demand, but we also maintain the highest standards of quality and professionalism. This is a dedicated team of resourcing and recruitment specialists who…

…are subject to full audit and QA process including call recording and review

…have specialist expertise in CBI and on-boarding validation

…receive detailed brand and values training for each client

…have personal development plans and career plans

Screening & Selection

From first-touch online and telephone screening to probing assessment centres and CV validation, we make sure you get exactly the right people for the job.